FAQs

To place an order, simply browse our collection on the website, select the desired arrangement and proceed to checkout. Follow the prompts to provide delivery details and make payment securely. Should you require a customized flower arrangement, do not hesitate to contact us on +94777217721.

We recommend placing an order at least 48 hours in advance to ensure availability of flower arrangement and timely delivery. However, for special occasions like Christmas, it is advisable to order a few days in advance. For orders that require a delivery within 12 hours of placing the order, an additional charge may apply. Please note that the delivery of flower arrangements may vary depending on the availability of flowers.

While we cannot guarantee exact delivery times, you can mention your preferred delivery time in the order notes (or call us to request), and we will do our best to accommodate it, keeping in mind local delivery schedules and routes.

Yes, we offer same-day delivery for orders placed before our specified cut-off time. Please check our website or contact our customer support for the exact cut-off time in your area.

Absolutely! During the checkout process, you’ll have the option to add a personalized message that will be included with the flower arrangement. It’s a great way to add a personal touch to your gift. Make sure the word limit is below 25

If the recipient is not available, our delivery personnel will try to reach them via given contact method or leave a note with instructions for re-delivery or pickup from the store at Horton Place.

To make changes, please notify us at least 48 hours prior to the scheduled delivery. If you require immediate assistance, don’t hesitate to reach out to our dedicated customer support team.

Absolutely! We offer the option for customization. Download the customization guide via link and follow the steps, you can select your flowers, leaves, accessories, arrangement styles and add personal touches. Our talented florists will make every effort to accommodate your requests and create a unique arrangement just for you.

You can communicate your customization requests by contacting our customer support via call or WhatsApp on +94777217721.

Depending on the complexity of your customization requests, there may be an additional charge. Price of a customized arrangement and any additional costs will be discussed after your requirements have been discussed.

Unfortunately, we do not offer design previews or approval for customized arrangements. However, rest assured that our skilled florists will create your arrangement with utmost care and attention to detail, ensuring that it matches your requested preferences as closely as possible.

We understand that preferences may change or additional details may arise. If you need to make changes to your customization request, please contact our team as soon as possible. We will assist you in updating your order, if feasible.

Ensure the flower arrangement is shielded from direct sunlight, fans and heat sources. Ideally, keep it in a cool, air-conditioned room for prolonged freshness.

The lifespan of a flower arrangement depends on various factors like the flower types, care provided and environmental conditions. On average, arrangements can last 3-4 days, but some flowers may last longer while others may have a shorter lifespan.

We take utmost care to ensure the freshness and quality of our flower arrangements. However, if you receive damaged or wilted flowers, please contact our customer support immediately (within 2 hours) with a photo, and we’ll gladly assist you with a suitable solution.

Most flower arrangements are designed for decorative purposes and may not be suitable for replanting. Alternatively, you can dry certain flowers for crafting purposes.

We strive to deliver the highest quality flower arrangements. If you are dissatisfied with your purchase, please contact our customer support within 24 hours of delivery to discuss the issue. We will assess the situation case-by-case basis and provide appropriate assistance or refund if necessary.

We take great care in packaging and handling our flower arrangements. However, in the rare event that your arrangement arrives damaged, please reach out to our customer support immediately (within 2 hours). We may request supporting evidence such as photos to process a replacement or refund.

If you need to cancel your order, please contact our customer support team as soon as possible. Depending on the order status and proximity to the delivery date, we will inform you of the available options.

Refunds are typically processed within 3 business days for local banks and 5 business days for international transactions after the request has been approved. However, the actual refund timing may vary depending on your bank or payment provider. Please allow sufficient time for the refund to reflect in your account.