Refund policy
Your satisfaction is our priority. Due to the perishable nature of our products, we handle returns and exchanges with care and consideration.
Perishable Items
Fresh flowers, plants, and edible gifts are not eligible for returns or exchanges unless there is a quality issue upon delivery.
Seasonal Substitutions
For seasonal flowers, we reserve the right to replace specific blooms with similar flowers of equal or greater value if the requested items are not currently in stock.
Quality Concerns
If your order arrives damaged, wilted, or not as expected, please notify us within 16 hours of delivery. To assist with your claim, please provide clear photos of the unsatisfactory items along with your order details to:
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Phone: 0777217721
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Email: bisousl@gmail.com
Return & Replacement Process
To initiate a return or replacement, please reach out to our customer care team. We will guide you through the process and arrange for a resolution where applicable.
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Contact: 0777217721 / bisousl@gmail.com
Refunds
Refunds will be processed to the original payment method within 3–6 working days after we receive the returned item or confirm the validity of the complaint.
Order Modifications & Cancellations
Orders can be modified or cancelled within 4 hours of placement. After this window, we may be unable to accommodate changes due to the handcrafted nature of our floral arrangements.
Customer Support
For any questions or assistance, please reach out to the Bisou Fleur team. We are here to ensure your experience with us is seamless and joyful.
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Email: bisousl@gmail.com
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Call: 0777217721